FAQ
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What is the difference between interpretation and translation?
“Translation” refers to the written word and “interpretation” refers to the spoken word.
What is the difference between simultaneous and consecutive interpretations?
Consecutive interpretation is the process by which the interpreter renders their interpretation during natural pauses in the conversation. Consecutive interpretation works most effectively during one-on-one meetings or group discussions.
Simultaneous interpretation is used most often during more formal meetings in which one person will do the majority of the speaking (such as conferences and workshops) or when a meeting must take place with minimal interruptions (such as a legal proceeding). Call us with more information and we will help you determine the best possible solution for your meeting.
Is SAI Over-the-Phone interpreting available 24/7?
Yes, SAI offers Over-the-Phone Interpreting services for over 200 languages all year long, including holidays, 24 hours a day, 7 days a week.
Is SAI Video Remote Interpreting available 24/7?
Yes, SAI offers video remote interpreting services for top requested languages, 24 hours a day, 7 days a week.
How can we as the client communicate with the Deaf consumer?
In terms of phone calls, many Deaf or hard of hearing individuals have a videophone. When you call their phone number, you will be connected to a hearing ASL interpreter who will interpret the phone call for you. If the Deaf consumer is physically in the office without an interpreter, try writing back and forth if communication is absolutely necessary.
- NOTE: English is often a second language for Deaf and hard of hearing people, while American Sign Language is the native language, which can make written communication ineffective.
http://nad.org/issues/health-care/position-statement-health-care-access-deaf-patients.
Is Sign Language Universal?
No, sign language is unique to each culture. Additionally, many countries have dialects or variations of their primary sign language. American Sign Language (ASL) is used in the U.S. and parts of Canada (http://nad.org/issues/american-sign-language/what-is-asl).
Countries such as Mexico and Spain have differing sign languages, signifying that many countries that share a common spoken language do not share a sign language.
When is it required to hire two interpreters?
Interpreting is a physically and mentally demanding job. Studies have shown that after 30 minutes of continuous interpreting, fatigue can set in, causing the interpreter to make errors. Typically, if a job is highly technical and/or longer than one hour, SAI Language Solutions will require a team of interpreters be sent. This is to provide consumers with the highest quality of interpreting.
When submitting an interpreter request take into account the service hours. Services over two hours require two interpreters.
How soon can I schedule?
Please schedule interpreting or translating services with at least 24-48 hours' notice to avoid higher fees.
How do I know my appointment has been confirmed?
You will receive an email confirmation once your appointment has been created.
How to leave a comment for the assigned translator or interpreter?
Leaving a note to your assigned interpreter or translator is easy. Notes are helpful to both clients and interpreters to add last minute information or ask questions.
- Select the appointment you wish to add information to.
- Look for the "Note" tool at the end of the Tabs section.
- Click "Note" and select the recipient in the drop-down menu.
- Type note and click "Save".
Who do I contact to schedule with less than 24 hour notice?
SAI scheduling portal allows you to schedule directly on SAI Interpret Manager (sai.interpretmanager.com).
You can also email coordinator@sa-interpreters.com during business hours.
When can I cancel an appointment?
Please cancel services with at least a 24–48-hour notice, if cancelling after the 24-48 hours please call 210-960-4560.
How does Over-the-Phone interpreting work?
With our over-the-phone interpreting service, you will be assigned a unique PIN upon opening an account with SAI. Then, you simply call our telephone interpreting line, enter your PIN and select the language you need from our menu.
Do I need any special equipment for Over-the-Phone interpreting?
To reach our telephone interpreters, no specific equipment is required. Over-the-phone interpreting works from any modern touch-tone phone. Once your account is created, all you do is 3 simple steps:- Call the provided number
- Enter your unique PIN
- Select the language you need to connect to an interpreter.
How long does translation take?
It depends on the language and subject matter. Generally speaking, a single translator can complete between 1,500 – 2,000 words per business day.
How does Video Remote Interpreting work?
With our video interpreting service, you will be provided a link to register using your email and a unique password. Then, you simply connect to www.sai.interpretmanager.com, enter you’re your login information and select the language you need from our menu. We offer scheduled and on-demand video calls, connecting you with the appropriate video remote interpreter within 30 seconds.
What are the requirements to become a Video Remote Interpreter?
In addition to the requirements for other interpreters based on their area of specialization, including a combination or experience, specialized training, testing, and/or certification, our remote interpreters must: - Demonstrate ability to manage remote communication flow void of some visual cues, such as body language or facial expressions - Adequate voice clarity and volume; appropriate tone.
What are the technical requirements for Video Remote Interpreting?
It requires a high-speed Internet at the minimum bandwidth of 400 Kbps for audio and 1 Mbps for video. The following hardware: webcam, microphone, and speaker are also required for the Video Remote Interpreting.