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Working With An Interpreter

Partnering with Your SAI Interpreter to Ensure Effective Communication

Starting the Session

  1. Allow the interpreter to start the session by giving you their name and Interpreter ID.
  2. Document this information for reference.
  3. Introduce yourself to the interpreter.
  4. Brief the interpreter, state the goal of the session, and provide any specific instructions.
  5. Introduce yourself and the interpreter to the limited English proficient, Deaf, or Hard-of-hearing individual.

During the Session

  1. Address the limited English proficient, Deaf, or Hard-of-Hearing individual, not the interpreter. The interpreter will be your voice. Keep in mind that everything stated will be interpreted.
  2. State information in short, concise sentences. When stating complicated or detailed information, speak at a slow pace and pause often. This allows the interpreter to note, retain, and relay the information. The interpreter may sometimes ask for repetitions or clarification.
  3. Avoid technical jargon and try to explain specialized terms or concepts.
  4. Avoid interrupting the interpreter or talking at the same time.
  5. Do not ask interpreters for their opinion.

Ending the Session

  1. Ask the limited English proficient, Deaf, or Hard-of-Hearing individual if they understood, or if they have any questions or concerns.
  2. Allow the interpreter to interpret everything before ending the session.

If you would like further details, please feel free to reach out to SAI. We are available Monday to Friday from 9:00 a.m. to 5:00 p.m. and can be contacted at 210-960-4560 or through their website at www.sa-interpreters.com.